Contractual Agreement
When you place your order and we have accepted it the contract between us is binding.
Ordering Process
i) You select the products(s) you wish to purchase and the quantity by clicking the 'Buy Now' button alongside the products(s) of interest. You may amend your selections on the Basket/Cart web page.
ii) To proceed with the transaction you select the 'Go to checkout' button on the Basket/Cart web page where you are invited to accept these terms before you click the 'Secure check out' button.
iii) The Secure Check Out is provided by third party providers called Santu and Globecharge. Here you enter your billing contact and delivery details.
iv) You then click the 'Next' button to review the details you entered.
v) Next click the button 'Buy Now'. You are transferred to the PayPal website where you pay for the products(s) via their secure payment process. All PayPal transactions are subject to the PayPal UK Ltd. Privacy Policy.
Note: Our email address sales@amodelrailway.uk is declared as our identity on the PayPal page.
vi) You receive an Order Acknowledgement' email via Globecharge that shows details of your order.
vii) Up until the point you 'send your order' you can go back to amend your order or abort the purchase.
viii) You receive a transaction acknowledgement email from PayPal.
ix) You are returned by PayPal to our website where you are shown model kit build instructions that you can download to your computer.
x) We receive email notices from Globecharge and PayPal UK Ltd. of your order and payment.
Delivery
i) We shall review your order and payment and,
For Model Card Kits either:
a) Where you selected on your order 'I waive my right to cancel Model Kit(s)' we shall endeavour to email the model kit(s) you ordered within 24 hours of your payment (not including weekends and UK public holidays) at which point the contract agreement becomes binding, or
b) Where you did NOT select 'I waive my right to cancel Model Kit(s)' we shall seek clarification from you and If you retain your rights we shall supply the model kit soon after the 14th day from the date of your payment at which point the contract agreement becomes binding, or
c) We shall advise by email reasons why we are unable to meet your order and in the event we are unable to fulfil your order or part of your order we shall refund your relevant payment via the PayPal service.
d) Model Card Kit(s) are delivered by email only to the registered PayPal email address shown in the transaction. In the event you do not receive our email communication(s) check that they were not blocked by your email system either because your mailbox was full, or had been incorrectly treated as Spam. You may contact us after 24 hours has passed to notify us of a non delivery.
e) Shipping only to UK, Australia or New Zealand.
For Build Material Kits either:
a) Arrange for delivery of the Build Material Kit(s) you ordered to the delivery address you specified on your order. Build Material Kits are dispatched by us via Royal Mail 2nd Class to UK destinations within 24 hours of your payment receipt (not including weekends and UK public holidays) or,
b) We shall advise by email reasons why we are unable to meet your order and in the event we are unable to fulfil your order or part of your order we shall refund your relevant payment via the PayPal service.
c) Shipping to UK locations only
For 'Built to Order' Models either:
a) Arrange for delivery of the models(s) you ordered within 14 days to the delivery address you specified on your order or,
b) We shall advise by email reasons why we are unable to meet your order and in the event we are unable to fulfil your order or part of your order we shall refund your relevant payment via the PayPal service.
c) Shipping to UK locations only
Prices
Product prices are shown on the website alongside the kits.
Postage prices, where applicable, are shown in pound sterling
For currency conversion use the 'Select Currency link' then click the 'Buy Now' button where the price is shown in your currency. This action does not commit you to purchase. Prices are indicative and may vary due to exchange rate fluctuations.
VAT is not charged.
Prices may change at any time but changes shall not apply to orders in progress at the time of a price change.
Digital Content
The Model Card Kits are supplied as a .pdf data file. Adobe Reader is required to open the file on a compatible computer, as specified by Adobe. Adobe Reader is available free of charge from https://get.adobe.com/uk/reader/. A colour printer (ink jet or laser) is required to print the .pdf data file.
Warranty & Defective Product
We do not warrant the model build quality where you purchased card kits since this is dictated by your own ability and attitude to assembling the kit as well as the suitability of printing equipment and materials you choose to use.
If the Model Card Kit .pdf data file:
i) will not open in Adobe Reader or,
ii) the file content appears corrupt or missing
then we shall endeavour to help you resolve the issue and if necessary email you a replacement kit .pdf data file.
If the Build Material Kit does not correspond to the description shown on our website or is not of satisfactory quality please contact us to discuss the issue. You will be entitled to a refund of payments you made, including postage costs and reasonable costs incurred by you in returning product if required by us. Alternatively, we may agree to supply you replacement(s) or parts thereof as appropriate and we will pay postage costs to send you replacement(s).
If the 'Built to Order' Model does not correspond to the description shown on our website or is not of satisfactory quality please contact us to discuss the issue. You will be entitled to a refund of payments you made, including postage costs, where applicable) and reasonable costs incurred by you in returning product if required by us. Alternatively, we may agree to supply you replacement(s) or parts thereof as appropriate and we will pay postage costs to send you replacement(s).
Cancellation and Refund Policy
i) Your right to cancel Model Card Kit(s) is only applicable where you did NOT select on your order 'I waive my right to cancel Model Kit(s)' and you cancel within 14 days of order placement.
ii) Where you purchased Build Material Kits you may cancel at any time and for any reason from receipt of our order acknowledgement up until the 14th day after the products came into your physical possession.
iii) Where you purchased a 'Built to Order' model that has been personalised, e.g. your signal box name, then you cannot cancel if you change your mind.
For non-personalised models the order cancellation process is as follows:
i) Fill out and post our Cancellation Form, a web link to which is provided in our order acknowledgement or,
ii) You notify us by email your request to cancel, stating:
a) your name
b) your postal address
c) the date of your order
d) the products(s) ordered that you wish to cancel.
ii) Upon receipt of your request to cancel including a-d) above we shall acknowledge your request by email and
a) For Model Card Kits refund payments via the PayPal service within 14 days.
b) For Build Material Kits and 'Built to Order' non-personalised Models you are to return the products at your expense within 14 days of your notification to us of your cancellation. We shall refund payments received, including postage costs, where applicable, via the PayPal service within 14 days of our receipt of returned goods providing the value of the products returned by you is not diminished by any amount as a result of your handling of the products beyond what is necessary to establish the nature and characteristics of the product.
iii) In the event you sent an order cancellation that we did not receive you will need to supply us a copy of your original, dated cancellation before we refund.
Limitations of Liability
i) Neither party excludes or limits liability to the other in respect of death or personal injury caused by the negligence of the other.
ii) Neither party shall be liable to the other in any way whatsoever for indirect or consequential damages, loss of revenue, loss of profits, loss of goodwill, loss of anticipated savings and loss of, theft or damage to the other's records or data.
iii) In respect of all other costs, claims, expenses, loss and damage, the total aggregate liability of David Smith to the Customer under or in connection with the Agreement including, but not limited to in respect of breach of contract, misrepresentation or tort (including negligence) shall be limited to the price of the relevant product purchased.
Copyright
All Model Card Kits are Copyright protected.
Kits supplied are for personal, non-commercial use.
Please do not supply your kit data file, prints or replicate models made from your kit to/for third parties.
If you wish to replicate a model as a gift for someone else please purchase another kit.
General Terms
Images of the kits and objects built from the kits shown on this website are for illustrative purposes only.
This Agreement shall be governed by and construed in accordance with English law and the parties here to agree to submit to the exclusive jurisdiction of the courts of England.
Contact Details
Proprietor: David Smith
2 Litton Gardens
Oakley
Basingstoke
RG23 7JS
United Kingdom
T: +44 (0)8448045337
Calls cost 7p per minute plus your network rate.
email:sales@amodelrailway.uk